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Bid Solicitation: 40DHHS-S2716
Header Information
Bid Number:
40DHHS-S2716
Description:
Nevada's Behavioral Health Crisis Care Hub (NBHCCH)
Bid Opening Date:
04/03/2024 02:00:00 PM
Purchaser:
Courtney Dalton
Organization:
Department of Health and Human Services
Department:
406 - Public and Behavioral Health
Location:
3165 - Crisis Response
Fiscal Year:
24
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
Available Date :
02/22/2024 03:00:00 PM
Info Contact:
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Contract
Begin Date:
08/01/2024
End Date:
08/01/2028
Pre Bid Conference:
In lieu of a pre-bid conference, there will be a question and answer period held through NevadaEPro until March 6th, 2024 at 5:00PM PST.
Bulletin Desc:
The State of Nevada Purchasing Division, on behalf of The Division of Public and Behavioral Health (DPBH) is seeking proposals from qualified vendors to provide an establishment, physical infrastructure, workforce, technology, and administration of a centralized Nevada 988 Suicide and Crisis Lifeline call center(s).
Ship-to Address:
Bill-to Address:
Bill To: Purchasing Division
515 E Musser St Ste 300
Purchasing Division
Department of Administration
State of Nevada
Carson City, NV 89701
US
Email: nvpurch@admin.nv.gov
Phone: (775)684-0170
Alt. Reference: 379
Print Format:
File Attachments:
40DHHS-S2716 Nevada's Behavioral Health Crisis Care Hub ~1.docx
06_988NBHCCH_Cost Schedule V2.xlsx
Attachment08 - CallCenterMetrics_booklet_988.pdf
Bid_Q_A_for_S2716_DPBH Response~1.pdf
Attachment_01_SOW~1.docx
RFP 40DHHS-S2716 Amendment 1 acknowledgment ~1.docx
Attachment_01a_Vendor_Minimum_Qualifications_Form.docx
Attachment_01b_Minimum_Standards_for_Crisis_Contact_Centers.pdf
Attachment_01c_Lifeline Telephony Requirements.pdf
Attachment_01d_Suicide_and_Crisis_Lifeline_Suicide_Safety_Policy.pdf
Attachment_01e_SAMHSA_Best_Practices_Toolkit.pdf
Attachment_02_RTM_Functional.xlsx
Attachment_02a_Public_Dashboard_Report Specifications.docx
Attachment_02b_Call_Center_Staff_Minimum_Qualifications.docx
Attachment_03_RTM_Security.xlsx
Attachment_03a_CloudHostingChecklist.xlsx
Attachment_04_RTM_OIT_Operations_Standard.xlsx
Attachment_04a_Change_Contract_Deliverable_Management.docx
Attachment_05_InsuranceSchedule.docx
S2716 Proposed Staff Resume Attachment 07.docx
S2716 Attachments for Signatures.pdf
S2716 Reference Questionnaire.docx
S2716 Standard Form Contract.docx
S2716 Terms and Conditions for Services.pdf
NBHCCH_BAA_rev1.docx
Quote Instructions
Form Attachments:
Required Quote Attachments
Emergency Purchase:
No
Procurement Type:
Services (or combined goods and services)
Purchase from an existing Contract (Agency or Statewide)? :
No
Contract Type:
Vendor (Contract for Service of Independent Contractor, NRS 333.700)
Anticipated BOE/Clerk Approval:
July
Anticipated Contract Start Date:
08/01/2024
Anticipated Contract End Date:
08/01/2028
State Purchasing Led Solicitation:
Yes - Purchasing Led
Statewide Contract Usage:
Agency Contract
Amendments:
Amendment #
Amendment Date
Amendment Note
1
02/27/2024 09:40:13 AM
This amendment (Amendment 1) is to update the Business Associate Addendum (BAA). Attachment File Changes: Header 1. File 'NBHCCH_BAA.docx': Confidential Attachment Flag changed from "No" to "Yes". 2. File 'NBHCCH_BAA_rev1.docx': File 'NBHCCH_BAA_rev1.docx' added . 3. File 'RFP 40DHHS-S2716 Amendment 1 acknowledgment ~1.docx': File 'RFP 40DHHS-S2716 Amendment 1 acknowledgment ~1.docx' added . 4. File 'NBHCCH_BAA.docx': Show Attachment to Vendor Flag changed from "No" to "No".
2
03/15/2024 08:24:35 AM
This Amendment (Bid Amendment #2) is to post the following documents: Agency response to vendor questions Updated Cost Schedule (V2) Call Center Metrics Booklet (for reference only) Attachment File Changes: Header 1. File 'Bid_Q_A_for_S2716_DPBH Response.pdf': File 'Bid_Q_A_for_S2716_DPBH Response.pdf' added . 2. File '06_988NBHCCH_Cost Schedule V2.xlsx': File '06_988NBHCCH_Cost Schedule V2.xlsx' added . 3. File 'Attachment08 - CallCenterMetrics_booklet_988.pdf': File 'Attachment08 - CallCenterMetrics_booklet_988.pdf' added . 4. File 'RFP 40DHHS-S2716 Amendment 1 acknowledgment ~1.docx': Order changed from "0" to "2". 5. File 'Attachment_06_Cost Schedule.xlsx': Show Attachment to Vendor Flag changed from "Yes" to "No".
3
03/15/2024 09:40:47 AM
This amendment (Amendment #3) is to upload an easier to read Question and Answer Document. Attachment File Changes: Header 1. File 'Attachment_06_Cost Schedule.xlsx': Confidential Attachment Flag changed from "No" to "Yes". 2. File 'Bid_Q_A_for_S2716_DPBH Response.pdf': File 'Bid_Q_A_for_S2716_DPBH Response.pdf' deleted . 3. File 'Bid_Q_A_for_S2716_DPBH Response~1.pdf': File 'Bid_Q_A_for_S2716_DPBH Response~1.pdf' added .
Item Information
Item # 1: ( 958 - 67 )
The State of Nevada Purchasing Division, on behalf of Nevada Department of Health and Human Services (DHHS), Division of Public and Behavioral Health (DPBH) is seeking proposals from qualified vendors to provide an establishment, physical infrastructure, workforce, technology, and administration of a centralized Nevada 988 Suicide and Crisis Lifeline call center(s) that are operated 24/7/365 days to answer calls, texts, and chats routed to Nevada (NV) from National 988 Suicide and Crisis Lifeline, pursuant to NRS 433.702 through NRS 433.706. as further described in the scope of work and attachments.
NIGP Code:
958-67
Mental Health Management Services, Including Operations, Facilities Maintenance, Nursing, Food Service, etc. 24/7
Qty
Unit Cost
UOM
Total Cost
1.0
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
NEVADA_NV_AWS_PROD_BUYSPEED_1_bso
Quote #
Description
Date Last Modified
Status